Terms and condition
1. General
Welcome to the ResetReserve.COM website (the "Website"). The terms "we," "us," "our," "Reset Reserve," and "ResetReserve.COM" refer to Reset Reserve ResetReserve.COM. Access to our Website, any Reset Reserve mobile or tablet application, or any other feature or other Reset Reserve platform (collectively the "Platform") is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms"). We recommend that you print a copy of these Terms for future reference. Please read these Terms carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of our Platform and sets out the terms on which we may process any personal information that we collect about you, or that you provide to us, and is incorporated by reference into these Terms. The Privacy Policy can be found here. By accessing or using our Platform, you acknowledge and agree to have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use or access our Platform or contact our support center here.
2. Changes to the Terms
We may amend these Terms from time to time to comply with any regulatory requirements or if there are changes to our business practices. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms that apply at the time. Your use of our Platform will be subject to the most recent version of the Terms available on the Platform. We recommend that you read through the Terms available on the Platform regularly so that you can be sure that you are aware of any changes that may apply to you.
3. Access and Use of the Platform
The Platform is currently made available to you for your personal, non-commercial use, free of charge.
We do not guarantee that access to the Platform, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the Platform without notice to you.
You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs, or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.
4. We do not sell Hotel Products or other Travel Products
The Platform is a hotel search engine that provides users with comparisons for different offers for hotel rooms. Reset Reserve does not provide, own, or control any of the hotel services and products that you can access through our Platform (the “Hotel Products”). The Hotel Products are owned, controlled, or made available by third parties (the “Hotel Providers”), either directly (e.g., a hotel) or through a facilitator of hotel reservations (e.g., an online travel company). The Hotel Providers are responsible for the Hotel Products and for all booking contracts, including, for example, Reset Reserve Express Bookings. The booking of a Hotel Product will solely be made with the Hotel Provider. The Hotel Provider’s terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Further, the terms of the hotel where you plan to stay, if different from the Hotel Provider, will also apply to your booking, so you must also agree to, and understand those terms. Your interaction with any Hotel Provider accessed through our Platform is at your own risk, and Reset Reserve does not have any responsibility should anything go wrong with your booking. Reset Reserve has no control over the Hotel Products or Hotel Providers. For more information about how Reset Reserve works, we recommend that you read our FAQs, which can be found here and are incorporated by reference into these Terms.
5. Reset Reserve Express Booking and Reset Reserve Book & Go
The “Reset Reserve Express Booking” and Reset Reserve Book & Go services facilitate the booking of a Hotel Product with a Hotel Provider through our Platform. We may make Reset Reserve Express Booking and/or Reset Reserve Book & Go available in our discretion from time to time. If you opt to use Reset Reserve Express Booking or Reset Reserve Book & Go (where available), the booking will be made with the Hotel Provider named on the booking page respectively the checkout page, and Reset Reserve will forward the booking information that you provide to the relevant Hotel Provider. When you make a booking through Reset Reserve Express Booking or Reset Reserve Book & Go, our Platform acts as only a user interface, and you will only have a valid booking with a Hotel Provider if you receive written confirmation within two days from that Hotel Provider accepting your booking. The contract for the relevant booking will be made between you and the Hotel Provider. Reset Reserve will indicate the Hotel Provider, who is the actual merchant of record, e.g. on the checkout page, the booking website, or in the terms and conditions for the booking. Reset Reserve has no responsibility for the booking or the Hotel Product because Reset Reserve neither creates the description of the Hotel Product, defines the price and any fees, confirms any booking nor provides the Hotel Products that you book. If you have any issues or disputes around your booking and/or the Hotel Product, you agree to address and resolve these with the Hotel Provider.
6. Use of the Platform
As a condition of your use of our Platform, you warrant that:
you are at least 18 years of age;
you possess the legal authority to create a binding legal obligation;
you will use the Platform in accordance with these Terms;
you will only use this Platform for your private use to search for legitimate hotel deals;
if you use the Platform on behalf of someone else, you will inform them about the Terms that apply to any searches and/or bookings you have made on their behalf, including all rules and restrictions applicable thereto;
all information supplied by you on the Platform is true, accurate, current, and complete.
We retain the right at our sole discretion to deny access to anyone to the Platform and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms.